All KLEVV products are covered by warranty subject to the conditions and limitations set forth below. KLEVV warrants that to the original consumers that our products shall be free from defects in material and workmanship. If you find such defective condition on KLEVV products within its warranty period, KLEVV will provide you with provide warranty service pursuant to the following warranty statement.

RMA Application

To apply for an RMA (Return Merchandise Authorization), please contact the local reseller/distributor where the purchase was made for help. You may find the distributor’s contact information at where to buy. If you have trouble finding the information or unable to reach your local distributor, please contact support@essencore.com for further information.

Limitation of warranty

KLEVV will not be responsible for providing repairing/replacement service if the product has exceeded its duration of warranty, or the product defect is caused by any of the following factors:

  • Damage caused by natural disaster, accident, improper installation, or any inappropriate or mishandling usage.
  • Product has been repaired or taken apart by unauthorized technicians.
  • Product that are used under insufficient or excessive electrical supply, abnormal mechanical or environmental conditions.
  • The warranty label has been altered, damaged or missing.
  • Unauthorized modification of SPD (DRAM) or firmware (SSD/microSD/USB).
  • Serial number of product does not match or is not clear enough to be identified.
  • Product purchased from unauthorized agents.

This limited warranty covers only repairs or replacements of KLEVV products. KLEVV is not liable for any loss of data or any cost incurred from determining the source of system problems, removing, servicing or installing KLEVV products.

You may also refer to some examples of Exceptions of Warranty here.

Duration of Warranty

ALL KLEVV products are covered by the following Duration of Warranty subject to the above terms and conditions. You may apply the RMA within the applicable warranty period.

Duration of Warranty Applicable Product Type
Limited Lifetime Warranty All Memory module series
All Flash Card series
All USB Drive series
Five-Year Warranty SSD URBANE U610
Three-Year Warranty SSD URBANE
SSD NEO N600
Disclaimer

The warranty KLEVV provides on KLEVV products is limited to repair and inspect in-warranty products, exclusive of data recovery and back up.
KLEVV shall not be liable for any damages and/or loss of data stored in products. KLEVV shall in no event be liable for any defect, damage or data lost occurred during the delivery of in-warranty products. Prior to claiming warranty service, KLEVV recommends that you have a backup of your data and remove your data from in-warranty products. In no event shall KLEVV be liable under this statement for loss of profit, loss of anticipated savings, loss of data, or indirect, incidental or consequential losses or damages to the extent that those losses or damages can be disclaimed by law. KLEVV does not recommend applying the products in life support systems or other equipment which may lead to personal injury or death if such equipment is defective or suffer breakdown, including but not limited to medical or medical-related equipment, military or military-related equipment, aircraft, traffic control equipment, disaster prevention systems, combustion control systems and nuclear energy systems. KLEVV shall not be liable for any personal injury or death or any loss or damages to property arising from such kind of application.

  • This warranty is solely and entirely on the products and supersedes all other warranties and representations, whether in oral or written, between you and KLEVV. KLEVV makes no other warranties, including any warranty of merchantability or fitness for a particular purpose, whether expressly or impliedly.
  • In the event that the law of certain country/region stipulated a maximum warranty period on products, KLEVV will, in such country/region, with respect to the products, provide technical support and warranty service to local consumers in accordance with such stipulatio
  • In the event that the law of certain country/region prohibits the exclusion of implied warranty, KLEVV shall, in such country/region, only be liable for the implied warranty on the products during KLEVV’s expressed warranty period.